Since the new forklift training regulations took effect back in 1999, thousands of operators and workers have been killed and injured by forklifts and other material handling equipment.  As a result, hundreds of millions of dollars have been awarded to plaintiffs.  Has your company or a company you know paid out these awards?  Is your company covered for what might happen in the future? Companies often fail to make the workplace safe because they focus on compliance rather than making behavioral changes in their work force. 

Too often we become focused on the regulation and the direct costs of non-compliance, namely fines and potential lawsuits.  However, if we focus on truly making cultural changes in our organizations that revolve around a safer workplace, many other cost-savings will occur, including: 

• Reduced worker’s compensation claims & premiums
• Reduced equipment and plant damage
• Improved maintenance conditions of equipment
• Improved productivity
• Enhanced employee morale

This is just to name a few.  Too often satisfying OSHA becomes the goal and we “miss the forest for the trees.”  Training is a never-ending process.  Why? Your warehouse situation is constantly evolving.  There are almost daily changes involving equipment, processes, personnel, products or facilities, and the list goes on.  Each change requires training or re-training to make sure each employee can become familiar and comfortable with the changes.  

Re-training must take place each time “a condition in the workplace changes in a manner that could affect safe operation of the truck”, according to OSHA. This rather ambiguous definition could mean anything from a change in the products you carry (depending upon how they are handled) to changes in how you store your products.  So as you can see, having a once-a-year operator training day would not even provide your company compliance with the letter of the regulation, much less keep your facility operating at an optimal level as it pertains to safety and productivity. 

Let’s look at the differences in the pure definitions of teaching vs. training. 

Train  – To instruct as to make proficient. To guide the mental, moral, development of, etc…
Teach – To show how to do something. Instruct. To give knowledge, insight, etc… 

Most traditional “training” programs are in-fact barely more than “teaching sessions.”  In order to fully train, you must first start with the trainer.  OSHA regulations regarding forklift operator training state: “All operator training and evaluation shall be conducted by persons who have the knowledge, training, and experience to train powered industrial truck operators and evaluate their competence.”  This means the person you are relying upon to meet these standards will need more than a three-day class in operator safety training.  He or she will need to have significant experience with material handling equipment and all facets of operation as well as the ability to express what he or she knows in a logical manner so that the material is effectively transferred to your operators.  This is very important particularly if your goal is truly training, and not simply compliance. 

As we’ve stated previously, training is more than a one or two-day affair.  It must be ongoing and engrained in your organization. A couple of things you can do to institute ongoing training programs are: 

• Create ownership at all levels.  Whether it starts at a VP level or with your Safety Officer, each and every person must know the expectations and be proactive in bringing ideas and opportunities to improve safety conditions to the table.
• Regular meetings.  These meetings should not only address new training needs, but also review of OSHA standards and the expectations of your organization as well.
• Safety inspections.  Along with your employees, walk their areas and departments and provide them opportunities to point out changes and areas of improvement.  When it comes to forklifts, daily inspections are part of the regulation.
• Keep records.  All meetings, attendees, topics etc…  Have someone take notes and file them.  Keep all training records in employee files for reference, and keep a simple spreadsheet handy of all training, what it covered, the date it occurred, and when refresher training will be required in the future.
• Make safety part of your culture.  Posters, reminders on paycheck stubs, celebrating safety milestones, contests, t-shirts, hats and other awards are all small things you can do to permeate your organization with your safety mantra.
• As you can see, training is no accident.  It must be carefully planned and continuous. You can count on AM Davis to be a proactive training partner to be sure you and your employees are receiving the right training for the operating conditions of your specific facility.  We have the experience with all classes of equipment as well as warehouse operations.  Our experienced trainer ensures a training source that you can count on to get the material across in an effective manner. 

An ongoing training program will pay for itself in the long run.   And since you look at your employees as family, ensuring their safety is just the right thing to do.  Remember “train” your employees, don’t “teach” them, and the payoffs will be great…for everyone involved. 

AM Davis is a customer-focused company that forges relationships by listening, asking questions, getting to know YOU, our customer.  We know that if we help YOU solve YOUR materials handling problems, we will be rewarded with YOUR business, time and time again. 

We know YOU have choices and we would like the opportunity to earn your business. Visit our training page, then give us a call to discuss your operator training needs.  You’ll be glad you did!

4 Levels of Learning

Moving your employees along the continuum until they reach the final stage in learning/training to the point where someone asks "how do you do that?" and they respond "I don't know, I just do it."